I received this Kodak Label Maker a few months ago. Following directions included, I easily downloaded the app. (Quick download also). Unfortunately I kept getting an error on my cell (pls see screenshot image) stating my Bluetooth didn’t recognize app. I blamed myself thinking I’d failed to read product specs thoroughly. I have an older iPhone, an 11 Pro which I’ve purchased repeatedly because I love the camera. However, after doing some research, I was unable to find definite specs for compatible (or not) cell phones. Frustrated, I put printer to the side and forgot about it for a few wks. On my next attempt, I just decided to ignore the error message. Well, that worked! If for some reason you get the same error, just bypass it and go directly to app. I was able to print without any issues. As a former graphic designer, I’m amazed and in love with the HUGE amount of fonts available on this little printer - including my favorite, “Impact.” This label maker charges up quickly (cord is included). It’s small but hefty, constructed well and the print quality is excellent. I’m glad I didn’t give up on this little guy. After a short period of trial and error, I’m now able to create useful, easily read labels. I’m now a very happy, label-printing nut.